Question 1

How does the design process work?

Accepted Answer

All purchases are made via website. 
 
You must complete a "Design Order Form" at checkout. 
 
All website services require a consultation before projects begin. 
 
If you are unsure about aspects of your brand, have questions you need answered prior to purchasing or just need assistance with your brand feel free to book a consultation. 
 
All purchased services come with a free consultation. Consultations are recommended for all services.

Question 2

What is the turnaround time?

Accepted Answer

3 - 5 Business Days
Pre-Made Changes
7 - 14 Business Days 
Highlights
Text-Based Logo 
Business Card Design
Thank You Card Design
Templates 
3 - 4 Weeks
Image-Based Logo 
Flyer Design
Motion Graphics 
T-Shirt Design
Website Banners 
Homepage Design
Revamp Website 
​4 - 6 Weeks 
Standard Website 
E-Commerce Website

Question 3

What file formats will I receive?

Accepted Answer

See "Files/Policy" under Terms & Conditions.

Question 4

What are the website design requirements?

Accepted Answer

See the "Website Design Checklist" here.
 
Website Design Information
​
Website Platforms (ONLY)
Wix
Shopify 
​
All Website Packages Includes: 
​Phone Consultations
​
Client Responsibility (before purchase): 
Complete Website Design Form
Purchase Wix/Shopify plan  
Pay monthly/annually to keep site live
Purchase website domain
Product and professional photos 
Schedule consultation (before designing begins)
Provide content (at purchase)
​
PRODUCTS INSTALLED with E-Commerce Website ONLY.
​
PLEASE SEE CHECKLIST BEFORE PURCHASE!

Question 5

Can I make changes to the designs?

Accepted Answer

See "Revisions" under Terms & Conditions.

Question 6

What if I want to inquire about something not on your website?

Accepted Answer

Inquire by completing this contact form and you will receive a response within 72 hours.

Question 7

Can I have a refund?

Accepted Answer

See "Refunds & Cancellations" under Terms & Conditions.

Question 8

What are your policies?

Accepted Answer

See "Terms & Conditions"

Frequently Asked Questions